AW99 Privacy Policy — How Your Information Is Protected

AW99 is a trusted online gaming and betting platform in Bangladesh. We believe your personal data belongs to you — which is why we take every measure to protect it responsibly.

This privacy policy clearly explains what types of data are collected while using the AW99 platform, how that data is used, and what rights you have over it. By using the website, registering an account, or accessing any of our services, you are considered to have accepted this privacy policy.

This policy applies to all AW99 services, mobile apps, the website, and customer support channels. If you disagree with any part of this policy, we ask that you refrain from using our platform.

AW99 collects data in two ways — information you provide directly and information gathered automatically while you use the platform. Full details are listed below:

AW99 uses collected data only for specific, lawful, and clearly defined purposes. We never use your information for anything unnecessary.

• Account management: For registration, login verification, and profile updates.
• Identity Verification (KYC): To prevent fraud and meet legal compliance requirements.
• Transaction Processing: To process deposits and withdrawals securely.
• Customer Support: For issue resolution and complaint handling.
• Promotions & Offers: To send personalized bonuses and offers (with your consent).
• Security Monitoring: To detect and prevent suspicious activity.
• Service Improvement: To improve platform performance and usability.
• Legal compliance: To meet the requirements of applicable laws and regulatory authorities.

AW99 does not sell or rent your personal information. However, under specific circumstances and strict contractual agreements, data may be shared with certain trusted parties:

• Payment Processors: Mobile Banking, Nagad, Rocket, and banking partners — solely for processing transactions.
• Identity Verification Services: Authorized third parties engaged to complete the KYC process.
• Technology Service Providers: Cloud storage, hosting, and security partners.
• Game providers: Limited data required to operate Live Casino and slots games.
• Legal authorities: In cases involving court orders, legal obligations, or money laundering investigations.

AW99 uses industry-leading technology to protect your data. Beyond the technology itself, our dedicated security team monitors systems around the clock.

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Database Encryption: Stored sensitive data is kept in encrypted form.
• Two-Factor Authentication (2FA): An extra layer of security for account login.
• Firewall & Intrusion Detection: Active systems to prevent cyberattacks.
• Regular Security Audits: Third-party specialists conduct regular system audits.
• Strict access controls: Only authorized personnel can access specific data.

The AW99 website and app use cookies and similar technologies to enhance your browsing experience and help analyze platform performance.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

AW99 does not retain your data beyond what is necessary. How long information is kept depends on its type and applicable legal requirements.

• Account information: For the duration the account is active, and up to 5 years after closure.
• Transaction Records: A minimum of 7 years as required by financial regulations.
• KYC documents: Up to 5 years after verification.
• Customer Support Records: 2 years after resolution.
• Log Files & Device Information: Up to 12 months.
• Marketing Data: Until consent is withdrawn.

You have clear rights over your personal data on the AW99 platform. Contact our support team at any time to exercise these rights.

AW99 is strictly for users aged 18 and above. We do not knowingly collect personal data from minors. Age is verified at registration through national ID or date of birth confirmation.

If a parent or guardian believes their child has accidentally registered on AW99, please contact us immediately. We will promptly delete that account and all associated data.

AW99 may update this privacy policy from time to time. Revisions are made when services are improved, laws change, or new security measures are introduced.

For significant changes, we will notify you via your registered email or a platform notification. You can always check the "Last Updated" date at the top of the page to see when the policy was last revised.

• Continued use of the platform after a policy update will be considered acceptance of the revised terms.
• If you do not wish to accept the updated policy, you may request to close your account.
• We recommend reviewing this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact our dedicated data protection team. We typically respond within 24–48 hours.

• Email: [email protected]
• Support Channels: Platform Live Chat Section
• Response Time: Up to 48 hours (business days)

For requests related to data deletion, correction, or portability, you may be required to provide certain information to verify your identity. This is done solely to protect the security of your data.