Gaming is entertainment — not a burden or a financial pressure. AW99 believes every player has the right to stay in control. On this page you will find details about our protection tools, self-assessment methods, and available support.
Online gaming and betting are a popular form of entertainment for millions of people. But like any form of entertainment, staying informed is key to enjoying it responsibly. At AW99, Responsible Gaming It means gaming in a way that doesn't harm your financial situation, family relationships, or mental well-being.
Many users in Bangladesh are new to online gaming platforms. This guide is made specifically for them. We want you to enjoy every moment on aw99 — while always staying in control.
The most important part of responsible gaming is being honest with yourself. Are you playing for entertainment, or to chase losses? Are you staying within your budget? If you can answer these questions honestly, you are already a responsible player.
AW99 strictly upholds the following core principles across all its services:
These principles are not just words on paper at AW99 — our entire platform is built and operated around them.
Age verification is mandatory when registering on AW99. After registration, your national ID or birth certificate is verified during the KYC process. Any account found to have been registered with false information will be suspended immediately and all balances will be forfeited.
AW99 believes that true freedom means being able to set your own limits. You can define the following limits at any time from your account settings:
Once a limit is set, lowering it takes effect immediately. However, raising a limit requires a 24-hour waiting period — this delay is intentional, to prevent impulsive decisions.
If you feel like you need a break, aw99 gives you full control. Self-Exclusion means deactivating your own account for a set period or permanently.
During self-exclusion, you will not be able to log in, make deposits, or play any games on your account. AW99 will also not send you any promotional offers or bonus-related messages during this period.
To apply for self-exclusion, contact our support team — the process is completely confidential and non-judgmental.
Gaming addiction develops gradually and can be difficult to recognize on your own. Treat the following signs as red flags:
You're placing larger bets to chase losses, and it has become a cycle.
You have tried to stop gaming but couldn't, or have repeatedly failed to do so.
Hiding your gaming from family or friends, or lying about it.
You are using your gaming budget to cover living expenses, repay debts, or meet family needs.
You feel restless, irritable, or anxious when you are not playing — as if gaming has become the only way to find peace of mind.
You are spending excessive time gaming while neglecting work, studies, or family responsibilities.
You occasionally go over your set budget but are aware of it — this is the stage to start being cautious.
If you're a parent concerned that someone in your family is spending too much time on online gaming, here are some steps you can take:
AW99 believes the family is the first line of protection. We support family awareness and welcome parents taking an active role.
If you feel that you or someone close to you needs help, don't try to handle it alone. aw99's support team is available for you 24/7, every day of the week.
All responsible gaming discussions are kept strictly confidential. Your identity and the nature of your concern will never be shared with any third party.
Proven in action, not just words — every protection tool at aw99 is built to ensure you game safely.
Set your own daily, weekly, and monthly deposit and betting limits. Lowering a limit is instant; raising one requires a mandatory 24-hour waiting period.
Account suspension from 1 day up to permanently. No promotional messages are sent during the exclusion period.
Two-step age verification during registration and KYC. No account under 18 years of age will be activated.
Automatic reminders and session endings at set intervals help prevent extended uninterrupted play.
The game stops automatically when a set loss amount is reached. No risk of further losses in the heat of the moment.
All responsible gaming discussions are completely confidential. Our Bangla-speaking support team is available 24/7.
Keep your gaming experience completely safe with the built-in tools available on the AW99 platform.
View your complete deposit, win, and loss history in one place. Review your monthly reports with ease.
Session duration is recorded automatically. Keep track of your daily average to stay aware.
On-screen reminders appear at regular intervals — showing how long you've been playing and how much you've won or lost.
A short questionnaire in your account settings will help you assess your own gaming habits.
If a significant loss or unusual activity is detected, an automatic email alert is sent.
Speak with a responsible gaming specialist via live chat — completely non-judgmental.
Answer the following questions honestly. It's a simple check-in on your gaming habits.
| # | Question | If Yes | Or |
|---|---|---|---|
| 1 | Have I ever played beyond my set budget? | Warning Signs | Healthy Habits |
| 2 | Have I placed bigger bets to recover losses? | At risk | Safe |
| 3 | Has gaming taken time away from work or family? | At risk | Safe |
| 4 | Has gaming become my primary way of relieving stress? | Warning Signs | Healthy Habits |
| 5 | Have my family or friends expressed concern about my gaming? | Get Help | Safe |
| 6 | Do I set time and spending limits before I start playing? | Excellent | Get Started |
AW99 upholds several specific commitments to ensure responsible gaming. These are not just policies — they are part of how we operate every day.
All games on AW99 are regularly audited by third-party auditors to ensure outcomes are fully fair and random.
When our system detects unusual gaming patterns, the support team will automatically reach out to you.
Users who are self-excluded or flagged as problem gamblers will not receive any promotional messages.
The RTP (Return to Player) rate for every game is clearly published so players can make informed decisions.
Winnings can be withdrawn quickly — we don't want players to feel pressured into placing more bets while waiting for a payout.